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I’m not receiving the verification code (SMS)

Updated

If you’re adding a debit card and you’re not getting the SMS verification code, try the steps below.

Note: To receive the SMS verification code, you must have active cell service (SMS won’t deliver over Wi-Fi only).

Try this first

  • Wait 1–2 minutes and tap Resend code

  • Check for filtered messages

    • Look for “Unknown senders” / “Spam” / “Filtered messages”

    • On iPhone:

      1. In Messages, tap the Filters button.
      2. Tap Spam.
      3. Look for a thread from +1 (866) 990-4080

    • On Android: check Spam & blocked

      1. Open the Messages app
      2. Tap the Menu (top right)
      3. Select Spam & blocked (or Blocked numbers / Spam)
      4. Look for a thread from +1 (866) 990-4080

  • Make sure your phone can receive SMS right now

    • Turn off Wi-Fi calling (sometimes helps)

    • Toggle Airplane Mode on/off

    • Restart your phone

Check if you opted out of texts

If you previously replied STOP, your carrier will block messages from us.

  1. Open your texting app

  2. Text START to +1 (866) 990-4080

  3. If you get a confirmation, go back to Keeper and request the code again

Still not receiving it? Contact support

Sometimes this is a carrier/service-provider filtering issue. The more info you share, the faster we can troubleshoot.

Please include:

  • Your full name + employer

  • The mobile carrier you use (Verizon / AT&T / T-Mobile / etc.)

  • Confirm you’re trying to add a debit card

  • A screenshot of your text thread with +1 (866) 990-4080 showing your START message and any response (or no response)