Your available balance is the amount you may be able to cash out in the Keeper app. It can go up or down based on your work activity, timing rules, and cash out limits.
1) Working shifts increases your balance
As you work, your employer’s hours/shifts are used to calculate what you’ve earned so far. When those hours are received (and sometimes after they’re approved), your available balance increases.
If your balance isn’t increasing: your employer may not have sent the latest hours/shifts yet, or they may still be pending approval.
2) Disbursement deadlines move balance into payroll
Keeper has disbursement deadlines (sometimes tied to your pay cycle). When your available balance reaches a deadline:
That portion of your earnings is treated as part of your normal payroll period, and
It will be paid in your regular paycheck, not available to cash out through the app.
Think of it like a cutoff: after the deadline, those earnings are “in payroll.”
3) Cash out limits can prevent withdrawals (even if your balance is higher)
Limits do not change your available balance, but they can stop you from cashing out more until the limit resets or your situation changes.
Common limits include:
Daily limits (how much you can cash out in a day)
Max transaction amount (how much you can cash out per disbursement)
Total outstanding balance (the total of cash outs you’ve taken that haven’t been repaid yet)
If you hit a limit, you may still see a balance in the app; you just won’t be able to cash out more right now.
Still need help?
If something looks wrong, contact support and include:
Your full name
Employer name
The amount you expected vs what you see
The date and time of the shift(s) in question
A screenshot of your balance screen (if possible)