This message means we couldn’t match what you entered in the app to the information provided by your employer.
Quick self-check (90 seconds)
Are you using the same phone number your employer has on file?
(And can you receive texts on it for the verification code?)Did anything recently change with your employer record?
New phone number, name change, new facility/location, recently hired/re-hired, switched employers, etc.
What to do next
If you changed your phone number or name recently: first, try logging in with that info. If that didn't work, ask your employer/HR to update your info, then try again.
If you’re not sure what number is on file: confirm it with your employer and retry using that number.
Still stuck? Contact support
Sometimes this happens due to a sync issue between your employer’s system and Keeper, so the more details you share, the faster we can pinpoint it.
Please send:
Full name
Employer name (and facility if applicable)
Employee ID
Phone number you’re trying to use
Screenshot of the error
Anything that recently changed (new phone number/name, new hire/rehire, transferred locations, etc.)